Privacy Policy

1. Information We Collect

We may collect personal information you voluntarily provide, including but not limited to:

• Name
• Phone number
• Email address
• Service address
• Billing information
• Photos, measurements, or property details submitted for quoting purposes
• Details about requested services, such as house washing, soft washing, driveway cleaning, walkway cleaning, deck cleaning, fence cleaning, roof cleaning, gutter cleaning, or other exterior cleaning services
• Any other information you provide through our website, quote forms, phone calls, text messages, or emails

We may also collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• General website usage data

This information may be collected through cookies, analytics tools, website hosting tools, advertising platforms, or similar technologies.

2. How We Use Your Information

Lowcountry Surface Pros may use collected information to:

• Provide estimates and quotes
• Schedule and perform services
• Communicate about appointments, quotes, invoices, service updates, and follow-ups
• Respond to questions or requests
• Process payments
• Send reminders, confirmations, and service-related messages
• Improve our website, customer experience, and business operations
• Request reviews or feedback after service
• Market our services, promotions, or offers, where permitted by law
• Comply with legal, tax, insurance, or business record requirements

3. Text Messages, Calls, and Emails

By submitting your phone number, email address, or contact information to Lowcountry Surface Pros, you agree that we may contact you by phone, text message, or email regarding your quote, scheduled service, invoice, follow-up, review request, or related business communication.

Message and data rates may apply. You may opt out of promotional text messages at any time by replying “STOP.” Service-related communications may still be sent when necessary to complete or manage your requested service.

4. Payments and Billing Information

Lowcountry Surface Pros may use third-party payment processors to collect and process payments. We do not intentionally store full credit card numbers on our website. Payment information is handled by third-party providers according to their own security and privacy practices.

5. Cookies and Website Tracking

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to help us understand website performance, visitor behavior, advertising effectiveness, and lead generation.

These tools may collect general information about your device, browsing activity, and interaction with our website. You may disable cookies in your browser settings, but some website features may not function properly.

6. Sharing of Information

We do not sell your personal information. We may share information only when reasonably necessary to operate our business, including with:

• Website hosting providers
• Quote, scheduling, or customer management software providers
• Payment processors
• Email, phone, or text messaging platforms
• Advertising or analytics providers
• Insurance, legal, tax, or accounting professionals
• Service providers assisting with business operations

We may also disclose information if required by law, court order, legal process, or to protect our rights, property, customers, or business.

7. Data Security

We take reasonable steps to protect the personal information we collect. However, no website, electronic transmission, or storage system is completely secure. By using our website or submitting information electronically, you understand that we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, review platforms, payment processors, quote forms, social media pages, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

9. Children’s Privacy

Our services are intended for property owners, tenants, property managers, businesses, and adults requesting exterior cleaning services. We do not knowingly collect personal information from children under 13 years old.

10. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, tax, insurance, or recordkeeping requirements.

You may also opt out of promotional communications by following the instructions in the message or contacting us directly.

11. Changes to This Privacy Policy

Lowcountry Surface Pros may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: